I am home.

[mistymassey]

Denvention was great, and I'll be posting about those adventures later.  I even have photos!!!  For now, I am decompressing from the awful experience of having my connecting flight cancelled and being forced to sleep on the floor of the airport.  You know, I understand that weather happens and flights are delayed, but the JetBlue rep who was cheerfully not helping me at all told me they cancelled my flight so that they could start fresh and on time the next morning.  So sorry!  I could hang around the airport and maybe fly out on Tuesday night.  And no, they wouldn't offer me a voucher for a hotel, nor could she recommend one.  And of course she could not help me find a flight on another airline - that's against their policy.

I have to give major props to American Airlines and USAir.  Four American Airlines ticketing personnel (Daniel, Amanda, Natasha and Maggie)  saw my distress at being stranded in a city I didn't know.  They took me in hand, comforted me, found me a USAir flight, and even bought me a cold Pepsi.  My USAir flight was leaving today at 9:45 pm, but the USAir folks helped me get my name on standby for every flight to Charlotte this morning, so that when a seat opened up on this morning's 6:45 am flight, I could get on and get home.  I danced all the way down the walkway to board that plane - I haven't been that happy in a long time.  I'm leaning heavily toward American for my next flight, regardless of the cost.  Those people know what customer service is all about. 

So at last I'm home.  I'm clean.  I've had a nap.  Dinner is being discussed.  Life is good. 

Comments

[beatrizwench.livejournal.com]

So sorry that you had issues, Sweetie!

Very glad to hear that the folks and American and USAir stepped up to the plate.

[madkestrel.livejournal.com]

You'll never guess what I bought... a gorgeous corset! Red silk embroidered with gold chrysanthemums, and sturdy steel boning. I never saw myself as a corset girl, but it fit so well, looked so good and was so comfortable, I couldn't walk away. I still can't believe I bought it.

[mycroftca.livejournal.com]

Not to force you, but you really should write to American Airlines about the exemplary service you received from their staff, and to Jet Blue about the poor service you received. I also thought that if an airline cancelled a flight for their own operating reasons, that they were required by FAA regulations to put you up. You might want to inquire from the FAA, and to officially complain.

[madkestrel.livejournal.com]

Oh, absolutely. That's why I made sure to memorize the names of the wonderful people who were so kind to me. They deserve recognition!

[mizjawnson.livejournal.com]

You're thinking of Rule 240 which may or may not apply, depending on the airline.

[mycroftca.livejournal.com]

Thank you!

[aerinha]

Wow,your travel experience was way worse than mine last week... I thought the four-hour delay I experienced(in a simple trip from Portland, OR to Burbank, CA) was bad (of course, there were the crazy people on the plane, too, like Mr. I'm Going To Leave My Seat Just As The Plane Takes Off and Ms. Ask The Flight Attendant For Wine Repeatedly).

Glad to hear good things about American. If you're ever going anywhere Alaska Airlines goes, I can't recommend them highly enough - courteous, on time, and they feed you (cookies, but still, it's something).

United... can't say the same.

[lisamantchev.livejournal.com]

*leap!* *tackle!* HEY YOU!

It was so much fun hanging out with you.

(I demand to hear how the "present" went over, btw... *G*)

[madkestrel.livejournal.com]

*laughs* It was very well received!!! His first question was, "Is this just for the bedroom, or are you wearing it to faire, too?"

I'm working on a really nifty skirt, so next time we're together at a con, I promise I'll be dressed for the occasion.

[lisamantchev.livejournal.com]

Hooray for new skirt and fabulous new bodices!!

(NorwesCon??)

[madkestrel.livejournal.com]

(NorwesCon??)

Alas, probably not. I'm scheduled for Ravencon the weekend after NorwesCon, and since school will still be in session, I probably can't get enough time off to manage both. *waahhhh*

But we're looking at World Fantasy 2009...

[lisamantchev.livejournal.com]

BOOOOOO. Is Ravencon local to you?

[madkestrel.livejournal.com]

Kinda...it's in Richmond VA, so I can drive.